FAQ
Access
The hotel is located in the La Clape massif, between Narbonne and Narbonne Plage, 10 minutes from motorway exit No. 37.
Our Reception service is open 24 hours a day, every day, in July/August.
Restaurant l’Art de vivre: Thursday evening to Monday lunchtime.
Our rooms are available from 4 pm. To welcome you in the best possible conditions, please do not hesitate to contact us should you arrive early or late.
Our hotel has 1 accessible room (Classic category). All areas of our establishment are accessible (ground-floor room, reception hall, breakfast room and restaurant).
Pets are welcome. However, they are not permitted in our indoor or outdoor dining areas, nor around the swimming pool. A supplement of €30.00 per day is payable on site.
Our rooms must be vacated before midday.
This is possible subject to availability. Contact us with any request.
This is possible subject to availability. Contact us with any request.
We can welcome you in French, English, German, Spanish and Italian.
Our establishment closes each year at the end of the year. Dates vary. Please do not hesitate to contact our reception team for further information.
Yes, we offer a porter/valet service.
ROOMS
Yes, this is entirely possible, subject to availability. Our twin rooms are available in the following categories: Classic (2 only), Superior and Collection Suite.
We have an accessible Hospitalet Suite.
Yes, this is possible at no extra charge. For your comfort, we suggest booking a Superior room, which is more spacious than a Classic room.
Our establishment does not have an extra bed. For your family stay, we suggest choosing our Collection Suite or Heritage Suite (with mezzanine).
Our suites comprise a bedroom area and a small lounge with a sofa bed.
We mainly have walk-in showers. Some of our suites are, however, equipped with a bathtub. Please do not hesitate to let us know your preference. We will be delighted to accommodate it, subject to availability.
The maximum size of our beds is 200/180 (double bed).
Our buildings have two floors and no lift.
Some of our Junior Suites and the Suite Soleilla have a partial sea view.
Some of our Suites have a ground-floor terrace. The rooms upstairs have neither balcony nor terrace.
Facilities
Our fitness corner is open from 8 am to 10 pm every day. The swimming pool and other leisure facilities (tennis court, putting green) are open from 9 am to 8 pm.
Equipment on loan is available at the hotel reception. A deposit charged to your room will be required.
- Tennis and table tennis rackets.
- Putter and golf clubs.
- Balls and pétanque boules.
We also have some equipment suitable for children.
Our boutique is open every day from 9am to 7pm, and until 8pm in July and August.
Guided tours are available only during the summer season. We offer tours at either 10.30 am or 5.30 pm.
You can enjoy a wine tasting whenever you wish between 9 am and 7 pm, every day without a reservation.
RESTAURANT
No, the restaurant is available by reservation only.
Yes, absolutely. Please do not hesitate to let us know about any special dietary requirements.
Restaurant l’art de vivre: Thursday evening to Monday lunchtime.
For hygiene reasons, our four-legged friends are not permitted in our restaurant.
For up to 6 people, you can book online on our website (a set menu is offered from 6 people). For larger groups, please contact our Group service at the following address:s.serru@gerard-bertrand.com
Please do not hesitate to share any special requests with us. We will be delighted to discuss how we can make this moment unforgettable.
